Due to the hygienic and personal nature of cosmetic and skincare products, returns are generally not accepted once products have been opened or used.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by sharing clear photographs and order details.

Refund Eligibility

Refunds or replacements may be approved under the following circumstances:

• Product received is damaged during transit.
• Wrong product delivered.
• Product missing from the order.

Refund Process

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original payment method used during purchase.

Cancellation Policy

Orders may be cancelled before dispatch. Once shipped, cancellation requests cannot be accepted.